COVID-19 Protection Framework (Traffic Light System)

On this page you will find useful information on travelling with InterCity under the COVID-19 Protection Framework ('traffic lights'). For information on current services and timetables please view our Network Updates page.

Sections

 

General Information

InterCity will continue to operate throughout New Zealand at all colours of the NZ GOVT Traffic Light System. Our safety measures are in line with the government's COVID-19 Protection Framework Guidelines, for more information visit the Ministry of Transport website. Masks are required on board and you must not travel if you're feeling unwell. Please visit covid19.govt.nz

 

Please see below for frequently asked questions.

 

Vaccination Requirements

Do I need to be vaccinated to travel on InterCity bus services?

You do not need to present a vaccination certificate to travel on regular services. Proof of vaccination may be required on sightseeing tours. See below for more info.

Will I need to provide either a My Vaccine Pass or evidence of a negative COVID test under the traffic light setting?

No, there are no restrictions.

Why are unvaccinated people allowed on the bus?

The government's COVID-19 Protection Framework says that public transport operators – including InterCity – are not allowed to deny travel based on vaccination status. This is a legal requirement and we do not have any discretion.

I'm unvaccinated/I don't want to confirm my vaccination status. Am I allowed to travel?

Yes, you can still travel. The government's COVID-19 Protection Framework says that public transport operators – including InterCity – are not allowed to deny travel based on vaccination status. This is a legal requirement and we do not have any discretion.

Please also be aware that many of the cafes where we make rest stops may only allow vaccinated passengers inside. We recommend that you pack your own food and drink for your trip.

Why do you stop at cafes which don't allow unvaccinated people inside?

We choose our rest stops for several reasons including driver hours, the distance between rest stops, and the facilities available there for our passengers. On some routes we travel through rural or remote regions where there are not many options for rest stops.

 

Masks

Do I have to wear a mask on the bus?

Yes, you must wear a mask or face covering on all InterCity services. You'll need to supply your own mask and keep it on throughout your journey.

Our drivers will make announcements throughout the service reminding passengers that masks or face coverings are mandatory on public transport. They may also remind passengers as they board the bus.

What if I am exempt from wearing a mask?

If you are exempt from wearing a mask, you do not have to have an exemption card, but a card will make it easier if you need to explain why you are not wearing one. You can find out who is eligible and how to apply for an exemption card by visiting covid19.govt.nz.

Are children required to wear a mask?

If a child is aged 8 years or over or are a student who is in year 4 or above will be required to wear a mask.

For more information about masks and homemade face coverings, visit the official government COVID-19 website.

 

If you are unwell or are self–isolating

Can I still travel if I'm feeling sick?

No. Please stay home and do not travel if you are sick or have any of the following flu-like symptoms: a cough, high temperature of at least 38c, shortness of breath, sore throat, sneezing and runny nose or a temporary loss of smell. For more information see covid19.govt.nz

Can I get a refund if I have COVID-19 or am a close contact?

If you have booked a Flexible Fare, you may cancel and receive a full refund up to 2 hours prior to travel. If you have booked a Standard Fare, this is non-refundable. However, we are able to offer you credit for future travel if you contact us prior to travel and provide proof that you have been directed to self-isolate.

If you have an upcoming booking and would like to postpone your travel, you can log in to change your booking online, or contact us with your booking details.

 

Cancellations

What happens if my service is cancelled by InterCity?

If you service is cancelled by InterCity our team will contact you, you will be entitled to either a full refund or a transfer to an available service regardless of fare type.

What if I booked Gold Seating and it has now been cancelled by InterCity?

From time to time we may cancel gold seating for a variety of reasons, if your Gold seat is cancelled we will rebook you to a standard seat on the same service and a partial refund will be provided,

What happens if my trip is cancelled due to COVID-19 travel restrictions?

If your trip is cancelled because travel restrictions mean we can't operate your service, your booking will be refunded. Please be patient as our team works to notify affected customers and process refunds.

 

My child is travelling as an unaccompanied minor

My child is travelling as an unaccompanied minor and is unvaccinated. Will they be seated away from other adult passengers?

We do endeavour to seat unaccompanied minors (ages 7-12) in rows 1-5 of standard seating (or the first 1-5 rows of Gold seating if that seat class has been booked). However, this cannot be guaranteed, therefore your child may be seated next to other adult passengers.

Can my child still travel if they haven't been vaccinated?

Yes, children can still travel on board our services as unaccompanied minors if they are unvaccinated.

Does my unaccompanied minor need to wear a mask?

Yes, if your child is aged 8 years or over or are a student who is in year 4 or above will be required to wear a mask.

For more information about masks and homemade face coverings, visit the official government COVID-19 website.

 

General

Do your buses have QR codes for me to scan?

Because we collect all the necessary contact tracing information when you book your trip with us, we are not required to display QR codes on our buses (see the Ministry of Transport website for more info). However, you are welcome to add your trip manually to the COVID app if you'd like to have a record of your journey in your 'diary'

Will there be social distancing on the bus?

As per the government's COVID-19 Protection Framework, social distancing is not required on public transport.

What safety measures are you putting in place to ensure passengers are safe during Covid?

We will be following the government's COVID-19 Protection Framework guidelines.

Are you cleaning your buses?

Yes, all buses are being cleaned in line with the Ministry of Health’s guidelines.

Will there be hand sanitiser available on the bus?

Yes, there will be sanitiser on our buses.

I’m booking a ticket for someone else, but I would like to use my InterCity Rewards account. Can they still travel if the ticket is under my name?

No – as stated in our terms and conditions, only the person named on the ticket is permitted to travel.

My first name and surname are the same in the InterCity tracking/passenger app. Will this be an issue?

Please contact our call centre and we will happily correct your name in our booking system.

Are your Auckland agents open to make bookings?

Yes. You can also book online or call our contact centre between the hours of 7am – 6pm.

 

Sightseeing Tours

Our InterCity sightseeing tours take you to attractions, experiences and venues which may only open to people who are fully vaccinated. Masks are required on board and you must not travel if you're feeling unwell. See below for frequently asked questions.

I am booked on a tour to Milford Sound. Do I have to be vaccinated?

From the 5th of April 2022, there will be no requirement to present evidence of vaccination to board the tour.

I am travelling from Queenstown to Te Anau and back on an InterCity ticket. Do I have to be vaccinated?

From the 5th of April 2022, there will be no requirement to present your My Vaccine Pass and therefore unvaccinated passengers may join the tour.

 

For more information about travel under the traffic light system, please visit covid19.govt.nz. You can also contact us with any questions.