How can we help you...

... with your trip?

  • What luggage can I bring?
  • What are your fare types?
  • Where do you go and when?

... with your booking?

  • Can I change or cancel my booking?
  • Where are your booking agents?
  • What special bookings are available?
  • What are the rules for children travelling?

... with your pass?

  • What is InterCity FlexiPass?
  • What is InterCity TravelPass?

... or do you need help with something else?

Call our Contact Centre

Calling from North Island
Auckland 09 583 5780
Rotorua 07 348 0366
Hawkes Bay 06 835 4326
Wellington 04 385 0520
Calling from South Island
Christchurch 03 365 1113
Dunedin 03 471 7143
Queenstown 03 442 4922
Open daily from 7am to 8pm

All numbers divert to our National Call center based in Auckland

Drop us an email

We welcome feedback about your experience with us. If you want to ask up a question, send up a compliment or make a complaint - please use our online form below.