InterCity Network Status

Network Update 

Last updated 4:30pm, Monday 21 September

FACE MASKS IN ALERT LEVEL 1/2

• Auckland is currently at Alert Level 2.5 and will move to Alert Level 2 from 11.59pm on Wednesday 23 September
• The rest of New Zealand moves to Alert Level 1 from 11.59pm on Monday 21 September
• Passengers travelling on InterCity services that do not originate or terminate in Auckland are not required to wear face masks during Alert Level 1
• Passengers on board all services originating and terminating in Auckland are still required to wear face masks while Auckland is in Alert Level 2
• You will need to supply your own mask or face covering while travelling on these services and it must remain securely fitted to your face for the duration of the journey. If you do not wear a mask, you will not be able to travel. 
• For information about masks and homemade face coverings, visit the official government COVID-19 website 

STAY HOME IF YOU FEEL UNWELL

Please stay home and do not travel if you are sick or have any of the following flu-like symptoms: a cough, high temperature of at least 38c, shortness of breath, sore throat, sneezing and runny nose or a temporary loss of smell. For more information see covid19.govt.nz  

Cancellations/Refunds

If you have a booking that has been cancelled, and was paid by credit card directly to us, we will automatically process a refund of your fare. If your booking was made through an agent you will need to contact them. For all other refund enquiries, please email us. 

Transferring a booking

If you a have forward booking and would like to postpone your travel, please email us with your booking details. We will respond as soon as we can. 

Contacting us

Due to heavy demand, please email us rather than call, and include your booking reference number. 

We appreciate your patience and understanding as we work through these changes.  We will update this page with further updates as soon as possible. 

Services with updated days of operation