Changes, Cancellations and Refunds

You can change or cancel your booking up to 2 hours before travel online by logging in using the email address and booking reference of your reservation. If you are an InterCity Rewards member please log in here. (Your Rewards number can be found at the top of your booking confirmation.)

Read more about how to change or cancel your booking.

Changes, cancellations and refunds/credits are determined by the fare type purchased. All changes will incur a booking fee.

You can also get help changing or cancelling your booking by calling our National Contact Centre between 7am - 8pm. For after-hours cancellations, please email us on reservations@intercity.co.nz with your request and booking number. We will do our best to respond to your email on the next business day. Our cancellation and modification terms will be applied according to your fare type and the time your email is received.

Standard Fares

Changes/Cancellations

Bus and ferry bookings can be amended up to 2 hours before departure but additional fare charges will apply. A $5 fee applies to amendments made via our Call Centre and a booking fee applies to any changes made online - this fee is in addition to any additional fare charge.

Train bookings cannot be changed or cancelled.

Once a Standard fare is cancelled or changed, you have until midnight the same day to make a new booking or the credit will expire.

Click here to change or cancel a booking.

All changes will incur a booking fee.

Refunds

No refunds will be given if this booking is cancelled or amended.

Flexi Fares

Changes/Cancellations

Bus and ferry changes and cancellations can be made up to 2 hours prior to departure. A $5 fee applies to amendments made via our Call Centre and a booking fee applies to any changes made online - this fee is in addition to any additional fare charge.

Train bookings can be changed or cancelled up to 48 hours prior to departure (booking fee applies).

Click here to change or cancel a booking.

All changes will incur a booking fee.

Refunds

A full refund can be claimed for cancellations made more than two hours prior to departure. Refunds must be claimed within 31 days of the date of cancellation. Booking fees are non refundable. If you buy a Flexi fare by amending a lower priced Standard fare, only the price difference is refundable.

If you paid by credit card, we can refund the same card. If you paid with POLi, we will need to manually refund your account. There is a $2 admin fee for manual refunds and you will need to provide your account details.

Request a refund.


InterCity Pass Passengers

Changes/Cancellations

Bookings can be changed or cancelled up to 2 hours before departure, and credited back to your pass.

Click here to change or cancel a booking.

Refunds

You can cancel your pass and get a full refund if you haven't booked any travel on it, or if you cancel it more than 2 hours before your first booked trip. See full FlexiPass terms or TravelPass terms for full details.

InterCity Tours

Changes/Cancellations

Tour bookings can be changed up to 2 hours before departure but additional charges may apply. A $5 fee applies to amendments made via our Call Centre - this fee is in addition to any additional fare charge.

Refunds

InterCity Tours are non-refundable once purchased.

View full InterCity terms and conditions for all fare types here.