Is your child ready to travel unaccompanied?

 


Have you read our terms and conditions?
You can find our Unaccompanied Minors terms and conditions here. These are very important and must be followed or we cannot let your child travel.

Is your child emotionally and cognitively ready?
Travelling by bus is a comfortable and convenient way to get around the country but you need to be confident that your child will not become upset or anxious.

We operate large buses with lots of passengers and our services stop in lots of towns and communities all around the country. Will your child find all of this overwhelming?

Before booking, you need to be confident that your child is able to make good decisions independently and is able to listen and follow instructions.

Will your child get off at the right stop?
We will be stopping a number of times to pick up and drop off other passengers so you need to be sure that your child will get off at their booked stop.

Due to the busy nature of bus stops and the number of passengers travelling on our buses, our driver may not notice if too many or too few passengers disembark at a particular stop.

Please also remember that many of our services stop more than once within a metropolitan area. For example, a service to Auckland Central may also stop in Bombay, Papakura and Manukau.

You can look up our timetables to find out which stops are included on your child’s service but please remember that sometimes we may skip stops if we have no bookings there.

Can your child be unattended during rest stops?
Our services make regular rest stops for passenger comfort. These are also rest breaks for our drivers during which by law they are not permitted to work – this includes interacting with passengers. Therefore our drivers are not able to supervise your child during a rest break.

You need to be confident that your child can look after themselves during the rest break, including crossing busy roads, going to the toilet, buying food (if necessary), and – most importantly – getting back on the bus at the departure time.

It is your child’s responsibility to be back on the bus on time – we are unable to wait for passengers who are late in returning.

You can look up our timetables to find out which rest stops are included on your child’s service but please remember that the arrival and departure times may be different if we are running late. The driver will always announce the departure time.

Do all the guardians know the travel details?
It’s very important that there is a guardian waiting to meet the service when it arrives. You need to be confident that everyone knows the service number, arrival time and arrival address.

Due to busy nature of bus stops and the number of passengers travelling on our buses, our driver may not notice that a guardian has not arrived to pick up your child.

As we are unable to delay our services, if the driver is aware that an unaccompanied minor has not been collected, he/she will notify our operations team who will call the Police to come and collect your child.

Is the booking for a permitted journey?
For safety reasons we do not allow unaccompanied minors to travel on the following:

* Overnight services (IC6503, IC6504, IC6513, IC6514).

* Journeys involving two or more connecting services.

* Tour services (“Tour” is included in the service description).