How to Modify/Cancel a Booking

Can I change or cancel my booking?

The flexibility of your booking depends on the fare type you have booked. In most cases modifications are possible; however, change fees may apply. Please check our fare types info to find out what applies to each fare type.

Modifications and cancellations can be made at your local Booking Agents, through our Contact Centre or here online.

For specific information please refer to the fare rules on your itinerary or to the Modifications and Cancellations page.

Edit Passenger Details Online

You can edit passenger details easily and quickly online.

  • Once logged in, click on the 'Edit Passenger Details' link found above the Confirmed Bookings table.
  • Make your changes and save.

Cancelling a Booking Online

Making a cancellation is simple online; however the flexibility to do so depends on your fare type.

  • After logging in, find the booking you wish to cancel and click the 'Remove' button.
  • If you have credit available after cancelling your booking, you can use it towards a new booking, or you can request a refund for any credit owed for flexible fares. Find out more about refunds.
  • For non-refundable fare types the credit must be used immediately as it will expire overnight. Credit for flexible fares will expire after 28 days.

Modify a Booking Online

You can modify an existing booking in a few steps:

  • After logging in, click on 'Modify' next to the booking you wish to change, and use the fare finder on the page to search for the new trip you require.
  • Add the new trip to your cart.
  • You should now see your new trip under 'Unconfirmed Bookings', and your original trip under 'Confirmed Bookings'.
  • Cancel the original booking by selecting 'Remove'.
  • If any refund is available, the credit amount will be shown and you can continue through to checkout with your new booking. Booking fees apply.

Access a single booking

If you have booked a ticket online and need to edit details, dates, or destinations please enter the booking reference number and the email address you used when booking.

Pass Holders

FlexiPass, FlexiTrips, and TravelPass holders - book trips, top-up, edit details, confirm bookings and review pass info. Enter your Pass Number and Access Code below.

Club Freeway Members

Club Freeway members login to review your balance, purchase history, redeem points, edit details, and book travel. Not a member? Join free and start earning points now. Forgotten your password?

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