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We welcome passengers requiring special assistance and will do our best to assist you in any way we can.
As our drivers travel alone, we do have some limitations regarding the level of assistance we are able to provide, and therefore passengers must be able to board and disembark the bus without assistance from the driver.
Passengers who require somebody to assist them on and off the bus must arrange for this assistance at pick-up and drop-off points.
For health and safety reasons, drivers are not permitted to assist in carrying of passengers. Passengers are advised that InterCity operates buses designed for long distance travel and that these vehicles may feature steps into the bus, as well as internal stairways to passenger seating areas.
We recommend you contact us before travelling to discuss your assistance requirements so that we can provide the best possible level of service.
If your wheelchair or mobility scooter can collapse down to fit within our Checked Luggage conditions it can be counted towards your Checked Luggage entitlement. If it cannot be collapsed down to fit our Checked Luggage size and weight dimensions, it will be regarded as Oversize Luggage. Please refer to our Checked Luggage terms and conditions for more information.
Certified service dogs are permitted to travel on all InterCity services when they are accompanying and assisting a person with a disability, under the following conditions:
Please prepare the dog for the journey by exercising and limiting its fluid intake for several hours before boarding the bus.