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On most of our services you can bring 2 checked-in bags of up to 25kg each, plus carry-on luggage, absolutely FREE. This varies on some services - see below for full details.
Any item over the weight or dimensions shown below counts as oversize luggage. A fee will apply and we can't guarantee carriage - see our oversized luggage page for more info.
See below for a list of items that shouldn't go in your checked-in luggage, and a list of items we will not allow anywhere on board the bus.
See below on how to contact us about lost property or fill out our lost property form.
For the the safety and comfort of all our customers, InterCity restricts the size, type and quantity of luggage or other belongings which you can bring on to our buses, and reserves the right to refuse permission for you to bring any item onto our service.
InterCity carries checked luggage subject to these terms and the Contract and Commercial Law Act 2017, Part 5, Subpart 1.
All luggage carried must be clearly labelled with the passenger's name, address, contact details and destination. InterCity luggage labels are available at InterCity ticketing agents.
When connecting from one service to another, passengers are responsible for collecting their luggage and ensuring it is checked onto the next service. InterCity does not provide a luggage transfer service.
The size, weight and number of luggage items that can be carried is specified below. If a passenger wishes to travel with more luggage than is permitted, or with oversize items, the item(s) may be refused if there is no available space.
The following items are prohibited from being carried on or transported by any InterCity service:
InterCity will not be responsible or liable for any loss or inconvenience if a Passenger is refused travel under any of these circumstances.
If you have lost a passport, please report the loss to your embassy before contacting us.
If you have lost checked-in luggage, please fill out our Lost Property form or contact us soon as possible so we can investigate. An investigation may take up to 4 business days and we'll come back to you once it is complete.
If you have lost carry-on luggage, please fill out our Lost Property form or contact us as soon as possible so we can investigate. An investigation will usually take up to 10 days. Because of the number of lost property enquiries we receive, we will only come back to you if the item is found.
If you have any queries, claims, complaints or Lost Property related to InterCity, please contact us by:
1. E-mail: firstname.lastname@example.org or
2. Post: InterCity Group (NZ) Ltd, PO Box 26-601, Epsom, Auckland
3. Phone: 09 583 5780
Claims for compensation must be received by InterCity within 7 days of the date of travel. To make a claim please provide full contact details and time and date of journey.