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We welcome passengers requiring special assistance and will do our best to assist you in any way we can.
As our drivers travel alone, we do have some limitations regarding the level of assistance we are able to provide, and therefore passengers must be able to stand unaided when boarding and disembarking the coach.
Passengers who require somebody to lift them on and off the coach must arrange for this assistance at pick-up and drop-off points.
For health and safety reasons, drivers are not permitted to assist in carrying of passengers. Passengers are advised that InterCity operates coaches designed for long distance travel and that these coaches may feature steps into the coach, as well as internal stairways to passenger seating areas.
Due to the classification of battery acid as a hazardous material, InterCity services are unable to store and/or carry motorised wheelchairs or motorised mobility scooters on any service.
Please contact us prior to travel if your sight is impaired so that we can inform the driver that you may require assistance throughout your journey. Discounted travel is also available for RNZFB members by calling our National Contact Centre.
Certified service dogs are permitted to travel on all InterCity services when they are accompanying and assisting a person with a disability. The dog must wear an identification tag with the owner's name, address and telephone number and be controlled by a choker chain at all times.
During the journey your dog must be restrained by threading their lead through the seat belt or around the seat bar located under the seat.
Please prepare the dog for the journey by exercising and limiting its fluid intake for several hours before boarding the bus.