Frequently Asked Questions

Where can I find timetable information?

You can find current timetable information on this page (link to timetables). First select your stop to see all buses departing from that stop, then click on the bus service you need to see a full timetable including details of rest and meal stops.

Where is my bus stop?

You can find a list of all bus stops with their street address and a Google map here (link to timetables/stops).

How can I tell if my bus is delayed?

Our service updates page shows any current delays or disruptions and is regularly updated throughout the day. In the event of a serious delay we endeavour to contact all affected passengers where possible.

Do you provide airport transfers?

We offer a limited number of services connecting to the following airports: Auckland InternationalAuckland DomesticRotoruaNapierWellingtonChristchurchDunedin. Click the corresponding airport to display timetables departing from that stop.

How do I make a booking?

You can book online using our Homepage Fare Finder, by phoning our contact centre, or book your ticket at over 600 retail agents nationwide.

How can I pay for my ticket?

You can pay for your ticket online using a credit card or secure internet banking using POLi. Non internet reservation payments can be made over the phone via our contact centre, at any New Zealand Post Shop or at any one of our retail agents nationwide. Please note that payments made at NZ Post Shops must be processed at least 2 hours prior to departure.

Unfortunately our drivers are unable to accept payment by cheque.

When do I need to pay for my ticket?

Flexible Fares (advance bookings) Flexible Fares (late bookings) Non Refundable Fares
For bookings made more than 48 hours from travel, payment is required at least 48 hours prior to departure or the booking will be auto-cancelled. Bookings made inside 48 hours of travel require payment within 24 hours or the booking will be auto-cancelled. Payment required within 24 hours of booking or booking will be auto-cancelled.

If I book over the phone do I have to pay by credit card?

The best way to secure your seat at the fare you want is to pay when you are booking. You can use your credit card over the phone, or if you would prefer to pay at any of InterCity's 600 retail sales agents or at any New Zealand Post Shop we can give you a booking reference. Please note that if your ticket is not paid within the specified timeframe before travel it will be automatically cancelled and your seat will likely be re-sold. The responsibility for ensuring your ticket is paid before travel rests with you.

Do you charge a booking fee?

A $3.99 booking fee applies per online transaction. A $5 booking fee applies to bookings made through our National Contact Centre. A booking fee of $2.99 applies to all tour and pass bookings. The booking fee applies per transaction, regardless of the number of journeys booked. The booking fee does not apply to InterCity Rewards redemption.

How do I get a $1 fare?

At least one $1 fare is available on each and every InterCity operated service nationwide. $1 fares are sold on a first come, first served basis. If you are unable to find a $1 fare on a particular date of travel, the fare has already been sold and you will need to search another date of travel. Find out more about $1 fares.

What is the difference between a Flexible Fare and Non-Refundable Fare?

With a Flexible Fare cancellations/modifications can be made up to 2 hours before departure with 100% refund. Cancellations within 2 hours will receive no refund. Amendments within 2 hours are not permitted. With a non-refundable fare no refund will be paid if this booking is cancelled or modified. Bookings can be modified up to 2 hours before departure but additional fare charges will apply. A $5 fee applies to modifications made via our Call Centre - this fee is in addition to any additional fare charge. To modify or cancel a boking online - please login in to Manage My Trip using your booking reference or Freeway membership number and the email address used to make the booking.

Why do your fares change price?

Our fares are dynamic which means they change depending on factors like how far in advance you book and how many other seats have been sold. As a general rule, the further out you book the cheaper the fare is. Fares on all InterCity services start from just $1 (plus booking fee). You will always find our cheapest fares at intercity.co.nz

Are discounted fares available if I book in advance?

On selected services we offer discounts for Golden Age (senior citizens), Students, backpackers and children. If you qualify for one of these fares it is a good way to save.

We also offer a limited number of Non-Refundable fares on most services which are available to anyone. These offer considerable savings against our Flexible Fares.

At any point in time, our best fares will always be found at www.intercity.co.nz We operate a dynamic pricing system where our prices are constantly reviewed and therefore booking early does not guarantee you the best fare, however it is the best option in most cases.

How do I get a child, student, backpacker or senior fare?

We offer discounted child, student, backpacker and senior fares on selected services only. When searching for a fare from the homepage please select the passenger type, click 'Other Fare Types' to see all the options. From the Search Results page you can easily see other fare types or change the search by opening New Search, for changing passenger type click Modify. Terms and conditions relating to all fare types can be found here.

Why can't I find a child, student, backpacker or senior age fare on a particular service?

Child, student, backpacker and senior fares are available on selected services only.

How do I book for an unaccompanied minor?

We've made it easy to register an unaccompanied minor - no need to download, print, complete and fax the form, now when searching a child fare without an adult you will be asked to enter all of the details online and agree to the terms and conditions. This info is sent through to all the right channels internally and the driver will receive a record of it.  In circumstances where the child fare was not selected, the download form is still accessible and the old process remains in place.

What is InterCity GOLD and how do I book it?

InterCity GOLD is currently available on our overnight services between Auckland and Wellington. GOLD seats are premium leather reclining seats with extra legroom, WiFi and a USB charge point. GOLD seats are available for an additional charge (from $12).

There are 9 GOLD seats on board our GOLD services. These can be booked in advance (just look for the GOLD icon when searching), or if one is available you can upgrade to GOLD when you board - just ask the driver. Please note services with InterCity GOLD seating are operated in a double decker bus, with standard seating available on the top deck only.

Do you have a rewards programme for frequent travellers?

Yes – join InterCity Rewards today and every booking you make can help earn you free travel.

Can I book accommodation on your site?

Yes, you can find great accommodation deals here.

Help - I'm having trouble booking online.

If something's not working, check our troubleshooting guide here and make sure your web browser is supported. Still stuck? Send us feedback and let us know what's not working for you, and we'll give you a hand.

How do I change or cancel my booking?

To make amendments or to request a refund please log in to Manage My Trip using your booking reference and the email address used to make the booking. Alternatively you can call our national contact centre. Please note that refunds can only be made to the credit card used to purchase the original ticket.

How do I cancel or make changes to my bookings after hours?

Please log in to Manage My Trip using your booking reference and the email address used to make the booking, your Rewards number and password or your pass number and access code. Alternatively you can email us at reservations@intercity.co.nz with your request and booking number. We will endeavour to respond to your email on the next business day. Our cancellation and modification terms will be applied according to your fare type and the time your email is received. A full refund can be claimed for cancellations made more than two hours prior to departure on a Flexible Fare only. Refunds must be claimed within 31 days of the date of cancellation. Please note that a $5 fee applies for cancellations made via our contact centre.

How long is my credit valid for?

For non-refundable fare types the credit must be used immediately as it will expire overnight. Credit for flexible fares will expire after 28 days.

Do I need to show a ticket when I board the bus?

No, we operate a paperless ticket system so all you need to get on your bus is your name, reservation and the service number of your bus. The driver will have the names and reservation numbers of all passengers. The service number is important where there are multiple bus services leaving a stop at the same time – it helps us make sure you're on the right bus! You can print a copy of your ticket to help you remember this information, but it is not required to travel.

Can I request a specific seat?

In order to ensure InterCity can always offer the most competitive fares, seats are not pre-allocated and passengers may select their own seat when they board the vehicle. On InterCity GOLD services, the GOLD seats can be booked in advance (look for the GOLD icon in the search results) but specific seats within the GOLD area cannot be selected.

If I miss the bus, can I use my ticket to get on the next one?

Your ticket is valid for the service booked and for the date the ticket is valid for. If you miss the service your ticket is valid for your ticket will be non refundable and non transferable. For further information please call us.

Can I eat and drink on board the bus?

For the comfort of other passengers we request that only cold snack foods be consumed on board. Hot drinks are prohibited for safety reasons.

Is there a toilet on board the bus?

InterCity services stop regularly for toilet breaks; however they do not have toilets on board. Most Newmans services have toilets on board, although this cannot be guaranteed.

Can I travel in a wheelchair or mobility scooter?

We welcome passengers travelling with wheelchairs or mobility scooters and other passengers with special assistance needs, although we have some restrictions. Passengers must be able to stand unaided when boarding and disembarking the bus. Passengers who require somebody to lift them on and off the bus must arrange for this assistance at pick up and drop off points. For health and safety reasons, drivers are not permitted to participate in carrying of passengers.

If your wheelchair or mobility scooter can be collapsed down to fit within our Checked Luggage conditions it can be counted towards your Checked Luggage entitlement.Please refer to our Checked Luggage terms and conditions for more information, or email us at info@intercity.co.nz.

Can I take my pet on the bus?

Only guide dogs or other certified service dogs are permitted on board the bus. For further information please read our special needs and assistance page or contact us.

Does the driver provide a commentary?

All GreatSights day tour services include a live English commentary by the driver. Multilingual options are also available. Some InterCity drivers like to provide commentary on points of interest during the journey; however, this is purely at their discretion.

Do you stop at attractions?

Yes. If you want to travel to a iconic attraction such as Milford Sound or the Bay of Islands, please visit our tours page or choose one of our popular transport passes. For premium tour options including hotel connections please visit GreatSights New Zealand.

Will you drop me off at my accommodation? 

While we don't drop you right at the door of your accommodation, most stops in major cities are within close proximity to all the main backpackers and hotels.

Can I get off the bus at an unofficial stop? 

No. For safety reasons, our drivers are only permitted to let you leave the vehicle at designated stops.

How much luggage can I take on the bus?

Each passenger may take 2 pieces of luggage (max 25kg each) per person free of charge. For safety reasons, each passenger is limited to one carry-on item (max 5kg). All extra items may carry an extra charge of $10.00 per item, per sector on a space available basis. Luggage on services 7001/7002 is limited to a maximum 20kg per passenger and only suitcases/bags are permitted. View our luggage guidelines and oversized luggage policy.

Can I bring my bicycle on the bus?

Yes bikes are permitted when space is available, although this cannot be guaranteed. An oversized luggage charge of $10 will apply per bike and is payable to the driver. Please ensure pedals are removed and the chain is sufficiently covered. We recommend the use of a bike box or bag during transit and that you make contact with us beforehand to ensure the driver is aware and makes every effort to leave space in the luggage compartment.

Can I transport food on the bus?

Chilly bins, boxes and bags carrying food and frozen goods will not be accepted for transportation.

Can I send a parcel on your bus?

Sorry – InterCity is a passenger service and we are unable to accept freight or unaccompanied luggage.

Can I carry firearms as luggage?

If you wish to carry firearms please contact us info@intercity.co.nz to discuss the requirements.

I left something on the bus. How do I report lost property?

Please email us at info@intercity.co.nz with a description of the item and your reservation number. Once a lost property report is filled we make every effort to locate the missing item. An investigation will usually take up to 10 days. Because of the number of lost property enquiries we receive, we will only come back to you if the item is found.

Do you sell bus passes?

Yes, we offer a great range of economical New Zealand bus passes with both flexible and fixed itinerary options

Do you offer backpacker discounts on pass products?

Yes, some of our passes offer discounts to backpackers holding valid discount cards (YHA, BBH, Nomads, ISIC, STA & Peterpans Gold). See our Passes page for more details.