We are unable to carry animals on board our vehicles. Guide dogs are welcome on board and are the only exception.
Under the provisions of the Smoke Free Environments Act (1990), coach services are required to be smoke-free, including on-board rest-rooms, where provided.
Passengers must be able to stand unaided when boarding and disembarking the bus.
Passengers who require somebody to lift them on and off the bus must arrange for this assistance at pick-up and drop-off points.
For health and safety reasons, drivers are not permitted to participate in carrying of passengers. Passengers are advised that InterCity operates vehicles designed for long distance travel, and that these bus may feature steps into the bus as well as internal stairways to passenger seating areas.
For safety reasons, unaccompanied persons under 16 years cannot travel on any sector of the InterCity Starlighter (overnight) service between Auckland & Wellington (or vice versa) unless they are accompanied by an adult over the age of 18 years. This policy applies to service numbers 6503, 6504, 6505 and 6506.
At least one $1 fare will be available on every InterCity operated service. Services operated in other liveries and carrier codes are not applicable. $1 fares are non refundable. Where applicable, "Free Seat" offers will substitute $1 fares. Find out more about getting a $1 fare.
A booking fee of $3.99 applies to all online reservations and is non-refundable.
To qualify for InterCity Rewards dollars you must be a New Zealand resident. InterCity Transport Pass products (Flexipass, Travelpass, Flexitrips, Commuter Pass) do not earn Rewards dollars, and Rewards dollars cannot be used to purchase InterCity Transport Pass products.
A minor is deemed by InterCity Group to be someone aged 7 - 12 inclusive. A minor is deemed to be unaccompanied if they are not accompanied by a person over the age of 18 years. No child less than 7 years old may travel alone.
InterCity Group will carry unaccompanied minors on InterCity and Newmans Coach Lines services, provided that when purchasing the ticket all the required details were completed and the terms and conditions were agreed to.
If the ticket was purchased with an agent, the person purchasing the ticket will be asked to provide required details and agree to the terms. This information will be sent to our contact centre and logged with the driver.
If purchasing the ticket online, the details will be collected in the booking process and the terms must be accepted before proceeding to checkout. The information will be accessed by the contact centre and then logged with the driver.
If an unccompanied minor arrives at the bus and the driver does not have a record from the contact centre,the child will not be permitted to travel unless the guardian is present to complete a form at that time.
Timetables published by InterCity Group (NZ) Limited (InterCity) or the operators of InterCity (together, the InterCity Group) are indicative only. The InterCity Group reserves the right to alter prices and timetables and to arrange alternative transport, routes or sightseeing services without notice.
InterCity does not issue any refunds on unused hours, trips or sectors. Activation will occur when any travel reservation is made against the pass. There are no exceptions to this.
Multiple passengers on a single pass: If you have more than one person on a single pass then you must travel together throughout your journey. If you intend to travel as a group and need to travel on different dates please purchase individual passes for each person travelling. A $50 admin fee will be charged if you wish to split a pass once purchased. Full individual terms and conditions please visit the relevant website: InterCity FlexiPass, InterCity flexitrips, InterCity TRAVELPASS
Wi-Fi is available on selected services and provided free of charge. If the Wi-Fi service is unavailable no refund will be issued.
InterCity Group may send you an optional customer survey to the email address provided in your reservation. There is no obligation to complete this survey and you may opt out from future surveys at any time.
InterCity, or any driver may at any time refuse to carry you, or remove you from any InterCity service, if:
• Any of them believe in their sole discretion:
- That such action is necessary for your safety, or the safety of the driver, any other passenger, luggage, or any other person;
- You are under the influence of alcohol or drugs, or you are smoking, or you are behaving in a manner that is or may become dangerous, unlawful, offensive, abusive, intimidating or annoying to InterCity, a driver, any passenger or luggage, or any other person;
- That such action is necessary to comply with these terms, or any applicable laws, regulations, licenses, consents or approvals;
• You refuse to obey a reasonable request made by InterCity or any driver;
• You cannot prove to the satisfaction of InterCity or a driver that you are the person named in the driver's log or in any other InterCity generated ticket or travel information;
• You have previously committed an act of a type referred to in this section, and InterCity or any driver reasonably believes that such act may be repeated; or
• InterCity has previously advised you in writing that you are not permitted to use its services.
InterCity Group products and services are sold subject to the Carriage of Goods Act 1979 and:
The total liability of any InterCity Group member (which includes any franchisee) or any of their contractors or agents for any cost, expense, loss or liability suffered or incurred by any passenger or other person, whether as a result of wilful default, negligence or otherwise, is limited to the lesser of:
If a customer acquires or holds themselves out as acquiring InterCity Group products or services for the purposes of a business the provisions of the Consumer Guarantees Act 1993 will not apply.
These terms and conditions are valid as of 1 November 2014.