Baggage & Terms

Checked & Carry on Luggage

Checked In

  • Up to two pieces per person weighing a maximum of 25kg each per person. Each piece of luggage should not exceed total dimensions (length + width + height) of 158cm (62 inches).
  • If your wheelchair is not powered by a battery containing acid, and if it can collapse down to fit within the Checked Luggage size and weight dimensions, it can be counted as one of your two Checked Luggage entitlements.
  • Extra luggage may be carried subject to space available at a cost of $10.00 per item per sector, payable to the driver. Please note we cannot guarantee carriage of extra luggage on any specific travel date or service.
  • Please label luggage to your final destination, as we cannot accept responsibility for unlabelled luggage.
  • Chilly bins, boxes and bags carrying food and frozen goods will not be accepted for transportation.
  • InterCity carries checked luggage subject to the Carriage of Goods Act 1979.

Carry On

  • For safety reasons each customer is limited to one carry-on item (max 5kg).
  • If you are travelling with a baby you may take a collapsible pushchair or carrycot and one extra piece of luggage.
  • Handbags, umbrellas, walking sticks and other aids are permitted.
  • As we are a passenger service, we do not carry freight or unaccompanied luggage.
  • Chilly bins, boxes and bags carrying food and frozen goods will not be accepted for transportation.
  • InterCity carries carry on luggage subject to the Carriage of Goods Act 1979.
  • Please note that InterCity will not accept responsibility for carry on items lost on board a service, during or after travel.

Large Items

  • "Large items" are heavier than 25kg or exceeding total dimensions of 158cm (refer to our Checked Luggage terms above).
  • These may be carried, subject to space availability on each sector travelled (limit - 1 per person). Please note we cannot guarantee carriage on any specific travel date or service.
  • Cost $10.00 per item per individual journey, and is payable to the driver.
  • In the interest of other traveller’s luggage and driver safety, all bicycles must have the pedals removed and the chain covered.
  • If you wish to take a bicycle with you as luggage, please contact us in advance of travel so we can inform the driver. This may make it easier for him/her to leave space for your bike.
  • If the wheelchair cannot be collapsed down to fit our Checked Luggage size and weight dimensions, this Larger Items policy applies. We are unable to carry wheelchairs powered by batteries containing battery acid.
  • Please note that some Private Operator services are unable to accommodate bikes and other large items, this includes the Auckland 380 Airporter service and some Auckland to Wellington services.  
  • InterCity carries checked luggage subject to the Carriage of Goods Act 1979.

Terms and Conditions

Animals

We are unable to carry animals on board our coaches. Guide dogs are welcome on board and are the only exception.

Smoking

Under the provisions of the Smoke Free Environments Act (1990), coach services are required to be smoke-free, including on-board rest-rooms, where provided.

Passenger Ability

Passengers must be able to stand unaided when boarding and disembarking the coach.

Passengers who require somebody to lift them on and off the coach must arrange for this assistance at pick up and drop off points.

For health and safety reasons, drivers are not permitted to participate in carrying of passengers. Passengers are advised that InterCity operates coaches designed for long distance travel and that these coaches may feature steps into the coach as well as internal stairways to passenger seating areas.

Carriage of Motorised Wheelchairs & Scooters

Due to the classification of battery acid as a hazardous material, InterCity and Newmans services are unable to store and/or carry motorised wheelchairs or motorised mobility scooters on any service.

InterCity Starlighter (overnight) service between Auckland & Wellington or vice versa

For safety reasons unaccompanied persons under 16 years cannot travel on any sector of the InterCity Starlighter (overnight) service between Auckland & Wellington (or vice versa) unless they are accompanied by an adult over the age of 18 years. This policy applies to service numbers 6503, 6504, 6505 and 6506.

One Dollar Fares / Free Seats

At least one $1 fare will be available on every InterCity Coachlines operated service. Services operated in other liveries and carrier codes are not applicable. $1 fares are non refundable. Where applicable, "Free Seat" offers will substitute $1 fares.

Booking Fees

A booking fee of $3.99 applies to all reservations and is non refundable.

Freeway Points

To qualify for Freeway points you must be a New Zealand resident. InterCity Transport Pass products (Flexipass, Travelpass, Flexitrips, Commuter Pass) do not earn Freeway points. Freeway points cannot be used to purchase InterCity Transport Pass products.

Infants

  • Infants must travel with an adult parent or guardian over the age of 18 (one infant per paying adult)
  • Infant must be carried on the adult's lap in order to travel for free (infants will not be allocated seats)
  • If a seat is required, an additional booking must be made and paid for.

Unaccompanied Minors

A minor is deemed by InterCity Group to be someone aged 7 - 12 inclusive. A minor is deemed to be unaccompanied if they are not accompanied by a person over the age of 18 years. No child less than 7 years old may travel alone.

InterCity Group will carry unaccompanied minors on InterCity and Newmans Coach Lines services, provided that when purchasing the ticket all the required details were completed and the terms and conditions were agreed to.

If the ticket was purchased with an agent, the person purchasing the ticket will be asked to provide required details and agree to the terms. This information will be sent to our contact centre and logged with the driver.

If purchasing the ticket online, the details will be collected in the booking process and the terms must be accepted before proceeding to checkout.  The information will be accessed by the contact centre and then logged with the driver.

If an unccompanied minor arrives at the bus and the driver does not have a record from the contact centre the child will not be permitted to travel unless the guardian is present to complete a form at that time.

Timetables

Timetables published by InterCity Group (NZ) Limited (InterCity) or the operators of InterCity Coachlines (together, the InterCity Group) are indicative only. The InterCity Group reserves the right to alter prices and timetables and to arrange alternative transport, routes or sightseeing services without notice.

Transport Passes

InterCity does not issue any refunds on unused hours, trips or sectors. Activation will occur when any travel reservation is made against the pass. There are no exceptions to this.

Multiple passengers on a single pass: If you have more than one person on a single pass then you must travel together throughout your journey. If you intend to travel as a group and need to travel on different dates please purchase individual passes for each person travelling. A $50 admin fee will be charged if you wish to split a pass once purchased. Full individual terms and conditions please visit the relevant website InterCity flexipass, InterCity flexitrips, InterCity TRAVELPASS

GreatSights Sightseeing Tours 

  • InterCity Group (NZ) Ltd, the operators of GreatSights®, reserves the right to alter prices and timetables and to arrange alternative transport, routes or sightseeing services without notice.
  • A booking fee of $2.99 per transaction applies to all reservations.  
  • InterCity Group products are sold subject to the conditions of the Carriage of Goods Act 1979, the terms and conditions published by the carrier and conditions printed on the ticket.
  • InterCity Group and GreatSights® are not responsible for any loss or damage resulting from the purchase or use of its products or services or the purchase or use of any third party’s products or services.
  • No refund will be made against customer failure to report prior to departure. Claims for refunds due to circumstances beyond the control of tour operators, service supplier or customer should be submitted in writing, but no later than 30 days after the date of tour departure.  Refunds must be claimed within 30 days of cancellation. It is recommended that customers adequately insure themselves against cancellation charges and the possible loss of money or personal belongings.
  • Childrens fares: 3 - 12 years inclusive. There is no charge for infants under 3 years old when not occupying a seat; however, please advise sales staff when an infant is travelling. This applies to all tours except for GS9NW, GS9RNW, GS9ENW, GS9DN, CRW, KBA & KBP where child fares are 5 - 14 years inclusive and infants under 5 years. On GSOB1 child fares are 2 - 14 inclusive.
  • Fuel: due to the uncertainty of fuel prices, GreatSights® reserves the rights to add a fuel surcharge to any of their tours.
  • Tour codes are shown in brackets for booking purposes. The following Great Sights® tours are operated by third parties - GS57, GS55, GS99.
  • Participating in any of our swimming activities can be a strenuous activity. This physical activity may increase the health & safety risk for person suffering from medical condition(s) – for example stress from sudden exposure to cold water, panic or strenuous activity can aggravate some medical conditions, and certain medical conditions such as heart disease may result in cardiac arrest. Any medical conditions that may affect your swimming ability must be recorded with the master of the vessel prior to start the activity.
  • While every effort is made to operate the Milford Sound tour in glass roof coaches, due to servicing requirements these vehicles may not always be available.
  • All prices are in New Zealand dollars and include 15% Goods and Services Tax.
  • Please visit www.overnightcruise.co.nz for full terms and conditions related to GSOB1 Bay of Islands Overnight Cruise.

Communication

InterCity Group may send you an optional customer survey to the email address provided in your reservation. There is no obligation to complete this survey and you may opt out from future surveys at any time.

Right to Refuse Carriage

InterCity, or any driver may at any time refuse to carry you, or remove you from any InterCity service, if:

• Any of them believe in their sole discretion:
- That such action is necessary for your safety, or the safety of the driver, any other passenger, luggage, or any other person;
- You are under the influence of alcohol or drugs, or you are smoking, or you are behaving in a manner that is or may become dangerous, unlawful, offensive, abusive, intimidating or annoying to InterCity, a driver, any passenger or luggage, or any other person;
- That such action is necessary to comply with these terms, or any applicable laws, regulations, licenses, consents or approvals;

• You refuse to obey a reasonable request made by InterCity or any driver;

• You cannot prove to the satisfaction of InterCity or a driver that you are the person named in the driver's log or in any other InterCity generated ticket or travel information;

• You have previously committed an act of a type referred to in this section, and InterCity or any driver reasonably believes that such act may be repeated; or

• InterCity has previously advised you in writing that you are not permitted to use its services.

Liability

InterCity Group products and services are sold subject to the Carriage of Goods Act 1979 and:

  • The full terms and conditions set out on InterCity’s website (www.intercity.co.nz), and any other terms and conditions published by the actual carrier or printed on the ticket; and:
  • Any special conditions specific to that fare type. InterCity TravelPass, FlexiPass, FlexiTrip and Commuter passes also carry special conditions in addition to those stated in this section.

The total liability of any InterCity Group member (which includes any franchisee) or any of their contractors or agents for any cost, expense, loss or liability suffered or incurred by any passenger or other person, whether as a result of wilful default, negligence or otherwise, is limited to the lesser of:

  • Proven direct compensatory damages (which does not include, without limitation, loss of profit, revenue, saving or business or exemplary, indirect or consequential damages); or
  • The amount paid by the relevant passenger for the product or service.

If a customer acquires or holds themselves out as acquiring InterCity Group products or services for the purposes of a business the provisions of the Consumer Guarantees Act 1993 will not apply.

These terms and conditions are valid as of 1st October 2013.