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Sneha Rajendran said... Dear Team, We were disappointed with our experience on your cruise yesterday. We joined the cruise expecting a whale-watching experience, but unfortunately the whales were viewed only from a very long distance. We had previously been on a Fantasea whale-watching cruise in June 2023, where the vessel approached to an appropriate viewing distance (while still following regulations), which gave us a much better experience. In comparison, yesterday's cruise remained much farther away, making it difficult to properly observe the whales. We understand that whale-watching operators must follow strict guidelines for the safety and welfare of the animals. However, based on our previous experience, we felt that the viewing distance yesterday was much greater than expected. We hope you can consider providing a closer viewing experience within the permitted guidelines, as this would greatly improve customer satisfaction. Thank you for your time and consideration.
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