Frequently Asked Questions

Here's some answers to your most frequently asked questions:

How do I change my ticket type?
To change your ticket type first deselect the default fare by clicking the green arrow in the Quantity column. All other fare types will then become active.
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What is the difference between a Fully Refundable and Non Refundable Fare?
With a fully refundable fare cancellations/amendments can be made up to 2 hrs before departure with 100% refund. Cancellations within 2 hrs, will receive no refund. Amendments within 2 hrs not permitted. With a non refundable fare no refund will be paid if this booking is cancelled or amended. Bookings can be amended up to 2 hours before departure but additional fare charges will apply.
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Do you charge a booking fee for online bookings?
From March 05, 2010 a $1 booking fee will apply to all online transactions. Bookings made through our National Contact Centre will incur a $2 booking fee per transaction. This booking fee will apply to all new bookings only and does not apply to pass reservations or Freeway point redemption

What's your email address?
Yes, our email address is info@intercitygroup.co.nz. However you can find fare and seat availability along with updated timetable information from any of InterCity's 500 agents nationwide or by clicking here.
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How do I make a booking?
You can book online using our Online Reservations System, or by faxing +64 9 583 5768, phoning +64 9 583 5780, or at over 500 agents nationwide.
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How do I pay for my ticket?
You can pay either by credit card online, over the phone, at any New Zealand Post Shop or at any one of over 500 agents.
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Can I pay over the internet?
Yes, you can book and pay using the secure Online Reservations System.
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If I book over the phone do I have to pay by credit card?
InterCity always advises that the best way to secure your seat at the fare you want is to pay when you are booking. Yes you can use your credit card over the phone, however should you want to pay at any of InterCity's 500 retail sales agents or at any New Zealand Post Shop we can give you a booking reference. It is important to note that if your ticket is not paid within the specified timeframe before travel it will be automatically cancelled and your seat will likely be re sold. The responsibility for ensuring your ticket is paid before travel rests with you.
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Can I pay by cheque to the driver?
InterCity's policy is for drivers not to accept cheques.
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Can my ticket be paid once I reach my destination?
InterCity does not accept payment upon arrival.
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When do I need to pay for my ticket?

Non Refundable

Payment required within 24 hours of booking or booking will be auto-cancelled.

Fully Refundable (advance bookings)

For bookings made more than 48 hours from travel, payment is required at least 48 hours prior to departure or the booking will be auto-cancelled.

Fully Refundable (late bookings)

Bookings made inside 48 hours of travel require payment within 24 hours or the booking will be auto-cancelled.

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Are discounted fares available if I book in advance?
On selected services we offer discounts for Golden Age, Students, Backpackers and Children. If you qualify for one of these fares it is a good way to save.
We offer a limited number of Non Refundable fares on most services which are available to anyone. These offer considerable savings against our Fully Refundable Fares.

At any point in time, our best fares will always be found at www.intercity.co.nz
We operate a dynamic pricing system where our prices are constantly reviewed and therefore booking early does not guarantee you the best fare, however it is the best option in most cases
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How do I phone you?
The best way to ensure you secure your seat at the fare you want is to book online via this web site, however if you would like to phone us you can use any of the following numbers, or look under 'I' in the white pages.
We have local numbers in our main centres:

Auckland Contact Centre	09 583 5780
Hawkes Bay	06 835 4326
Wellington	04 385 0520
Christchurch	03 365 1113
Dunedin	03 471 7143

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How much luggage can I take on board?
Each passenger may take 2 pieces of luggage (max 25kg each) per person free. For safety reasons, each passenger is limited to one carry on item (max 5kg). All extra items may carry an extra charge of $10.00 per item, per sector on a space available basis.
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Can I take a bike?
Yes, but subject to space availability on the day of travel. There will be an extra charge of $10.00 per bike per sector, payable to the driver.
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Can I request a seat?
In order to ensure InterCity can always offer the most competitive fares, seats are not pre allocated and passengers may select their own seat when they board the vehicle.
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Do you sell bus passes?
Yes, we have two types available: TravelPass and Flexi-Pass.
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Is there a discount for backpackers if I buy a coach pass?
As passes already carry heavy discounts of up to 40% off standard fares there is no additional discount for backpackers on pass products, but check out our special deals for Backpackers here.
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If I miss the coach, can I use my ticket to get on the next coach?
Your ticket is valid for the service booked and for the date the ticket is valid for. If you miss the service your ticket is valid for your ticket will be non refundable and non transferable. For further information please call us.
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Can I take my pet on the coach?
Only registered guide dogs may travel on our coaches.
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Is there a toilet on board?
InterCity services stop regularly for toilet breaks however do not have toilets onboard. Newmans services do have a toilet onboard.
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Can I eat on the coach?
Bottled water and snacks are allowed however hot food and drinks are not for safety reasons.
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Can I transport food on the coach?
Chilly bins, boxes and bags carrying food and frozen goods will not be accepted for transportation
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Can I send a parcel on your coach?
InterCity does not accept freight or unaccompanied luggage.
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Do you provide accommodation?
No. We've stripped the cost right down to bring you great value transport throughout New Zealand
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Do you stop at attractions?
Yes. If you want to travel to a iconic attraction such as Milford Sound or Waitomo cave you can use your flexi-pass to travel on New Zealand's premier daily sightseeing company GreatSights®. Your Flexi-Pass just covers the transport but you can book your entrance fee separately at the time of booking
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Will you drop me off at my accommodation?
While we don't drop you right at the door of your accommodation, most stops in major cities are within close proximity to all the main backpackers and hotels.
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Can I carry firearms as luggage?
Contact us (info@intercitygroup.co.nz) if you wish to carry firearms
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