InterCity and Newmans Coachlines Terms and Conditions are as follows:

Reporting and DepartureTimes

Reporting time is 15 minutes before the departure of the coach. Please ensure you check our online timetable www.intercity.co.nz
48 hours prior to departure for the most up-to-date departure and arrival times. Timetables may be changed at any time without notice. All services have regular, scheduled comfort and refreshment stops. Night services may travel longer distances between stops.

Payment Terms

Payment terms operate on a two fare booking system: Non Refundable (NR) and Fully Refundable. Fully Refundable Fares are divided into the following fare types: Adult (AD), Child (CH), Student (ST), Backpackers (BP) and Golden Age (GA).

Non Refundable

Payment required within 24 hours of booking or booking will be auto-cancelled.

Fully Refundable (advance bookings)

For bookings made more than 48 hours from travel, payment is required at least 48 hours prior to departure or the booking will be auto-cancelled.

Fully Refundable (late bookings)

Bookings made inside 48 hours of travel require payment within 24 hours or the booking will be auto-cancelled.

Booking Fee

A $1 booking fee applies per transaction for all bookings made at www.intercity.co.nz

Amendment Terms

Passengers may amend bookings prior to travel. An amendment is a change in travel date, stop or service. The amount of refund is determined by the fare type purchased and the time prior to departure that the amendment is made.  To qualify as an amendment, the new journey must be ticketed on the same day that the original journey is cancelled, and any additional fares must be paid in full at that time.

Non Refundable

Up to two hours prior to departure: A fare can be credited towards an alternative service. If the alternative service is more expensive, the additional fare charge will apply. If it is less expensive, no refund can be claimed. Within two hours of departure, no amendments are allowed.

Fully Refundable

Amendments can be made up to two hours prior to departure. Within two hours of departure, no amendments are allowed.

Cancellation Terms

Passengers may cancel bookings before travel. Refunds are determined by the fare type purchased.

Non Refundable

No refund is given if booking is cancelled.

Fully Refundable

A full refund is given up to two hours prior to service departure. Within two hours of departure, no refund is given.

Luggage / Baggage

• Two pieces (max 25kg each) per person free
• Extra luggage, where space available, $10.00 per item, per sector and is payable to the driver
• Please label luggage to your final destination, as we cannot accept responsibility for unlabelled luggage
• Chilly bins, boxes and bags carrying food and frozen goods will not be accepted for transportation

Carry On Items

• For safety reasons each customer is limited to one item (max 5kg)
• If you are travelling with a baby you may take a collapsible pushchair or carrycot and one extra piece of luggage
• Handbags, umbrellas, walking sticks and other aids are permitted
• As we are a passenger service, we do not carry freight or unaccompanied luggage
• Chilly bins, boxes and bags carrying food and frozen goods will not be accepted for transportation

Larger Items (eg, bicycles, surfboards etc)

• Will be carried, subject to space availability on each sector travelled (limit - 1 per person)
• Cost $10.00 per item, per sector and is payable to the driver
• In the interest of other traveller’s luggage and driver safety, all bicycles must have the pedals removed and the chain covered
• Collapsible, self propelled (propelled by the person sitting in them) wheelchairs can be carried. No electric wheelchairs or
  scooters can be carried.

Animals

We are unable to carry animals on board our coaches. Guide dogs are welcome on board and are the only exception.

Smoking

Under the provisions of the Smoke Free Environments Act (1990), coach services are required to be smoke-free, including on-board
rest-rooms, where provided.

Passenger Ability

Passengers travelling on InterCity and Newmans services must be able to stand unaided when assisted by the driver.

Passengers who require somebody to lift them on and off the coach must arrange for this assistance at pick up and drop off points.
Drivers are not permitted to participate in carrying of passengers.

Carriage of Motorised Wheelchairs & Scooters

Due to the classification of battery acid as a hazardous material, InterCity and Newmans services are unable to store and/or carry motorised wheelchairs or motorised mobility scooters on any service.

InterCity Starlighter (overnight) service between Auckland & Wellington or vice versa

For safety reasons unaccompanied persons under 16 years cannot travel on any sector of the InterCity Starlighter (overnight) service between Auckland & Wellington (or vice versa) unless they are accompanied by an adult over the age of 18 years.

One Dollar Fares

At least one $1 fare will be available on every InterCity Coachlines operated service. Services operated in other liveries and carrier codes are not applicable. $1 fares are non refundable.

Freeway Points

To qualify for free-way points you must be a New Zealand resident. Flexipass™ and Travelpass™ products do not earn Freeway points. Freeway points cannot be used to purchase Flexipass™ or Travelpass™ products.

Infants

• Infants must travel with an adult parent or guardian over the age of 18 (one infant per paying adult)
• Infant must be carried on the adult's lap in order to travel for free.  (Infants will not allocated seats).
• If a seat is required, an additional booking must be made and paid for

Unaccompanied Minors

A minor is deemed by InterCity Group to be someone aged 7 -12 inclusive. A minor is deemed to be unaccompanied if they are not accompanied by a person over the age of 18 years. No child less than 7 years old may travel alone.

InterCity Group will carry unaccompanied minors on InterCity and Newmans Coach Lines services provided that an unaccompanied minor form has been completed fully, has been signed by at least one legal guardian, a copy held by InterCity Group and a copy held by the unaccompanied minor. It is important all legal guardians read and understand the unaccompanied minor form before signing it.

A booking for an unaccompanied minor cannot be confirmed until an unaccompanied minor form has been fully completed. Ticketing a booking without an unaccompanied minor form being completed may result in cancellation of the reservation or a refusal of carriage. An unaccompanied minor must carry a copy of the fully completed unaccompanied minor form when travelling on any InterCity or Newmans service. The driver will request to see the unaccompanied minor form before accepting the minor for travel. Where possible InterCity and Newmans drivers will seat unaccompanied minors in rows 2-5. This is not guaranteed and is a stated intention only. InterCity Group reserves the right to refuse carriage should the correct forms not be completed and held prior to travel.

Click here to download the unaccompanied minor form (Adobe Acrobat format (file size 45 KB) - Download Adobe Acrobat Reader).

An unaccompanied minor must carry a copy of the fully completed unaccompanied minor form when travelling on any InterCity or Newmans service. The driver will request to see the unaccompanied minor form before accepting the minor for travel.

Timetables

Timetables published by InterCity Group (NZ) Limited (InterCity) or the operators of InterCity Coachlines (together, the InterCity Group) are indicative only. The InterCity Group reserves the right to alter prices and timetables and to arrange alternative transport, routes or sightseeing services without notice.

Carriage of Goods Act 1979

InterCity Group products and services are sold subject to the Carriage of Goods Act 1979 and:

(a) the full terms and conditions set out on InterCity’s website (www.intercity.co.nz), and any other terms and conditions published by the actual carrier or printed on the ticket; and

(b) any special conditions specific to that fare type (InterCity Regional TravelPasses and InterCity Flexi-Pass also carry special conditions in addition to those stated in this section).

The total liability of any InterCity Group member (which includes any franchisee) or any of their contractors or agents for any cost, expense, loss or liability suffered or incurred by any passenger or other person, whether as a result of wilful default, negligence or otherwise, is limited to the lesser of:

(a) proven direct compensatory damages (which does not include, without limitation, loss of profit, revenue, saving or business or exemplary, indirect or consequential damages); or

(b) the amount paid by the relevant passenger for the product or service.

If a customer acquires or holds themselves out as acquiring InterCity Group products or services for the purposes of a business the provisions of the Consumer Guarantees Act 1993 will not apply.

These terms and conditions are valid as of 1 June 2009. For the most up-to-date terms and conditions, please visit www.intercity.co.nz. This online version will supersede all printed editions.

General

Timetables published by InterCity Group (NZ) Limited (InterCity) or the operators of InterCity Coachlines (together, the InterCity Group) are indicative only. The InterCity Group reserves the right to alter prices and timetables and to arrange alternative transport, routes or sightseeing services without notice.

InterCity Group products and services are sold subject to the Carriage of Goods Act 1979 and:

(a) the terms and conditions set out on InterCity's website (www.intercitycoach.co.nz), and any other terms and conditions published by the actual carrier or printed on the ticket; and

(b) any special conditions specific to that fare type (InterCity Regional Coach Passes and InterCity Flexi-Pass also carry special conditions in addition to those stated in this section).

The total liability of any InterCity Group member (which includes any franchisee) or any of their contractors or agents for any cost, expense, loss or liability suffered or incurred by any passenger or other person, whether as a result of wilful default, negligence or otherwise, is limited to the lesser of:

(a) proven direct compensatory damages (which does not include, without limitation, loss of profit, revenue, saving or business or exemplary, indirect or consequential damages); or

(b) the amount paid by the relevant passenger for the product or service.

If a customer acquires or holds themselves out as acquiring InterCity Group products or services for the purposes of a business the provisions of the Consumer Guarantees Act 1993 will not apply.

For consumer information about the Carriage of Goods Act 1979 the Ministry of Consumer affairs offers a commentary, click here for the Ministry of Consumer Affairs web site. The information contained on the Ministry of Consumer Affairs web site is controlled by them. InterCity Group offers the link as a service, it in no way takes responsibility for the contents of the Ministry of Consumer Affairs web site.

www.consumeraffairs.govt.nz/consumerinfo/carriageofgoods.html