Booking Information

These local numbers all divert to our National Call Centre in Auckland. Please stay on the line to retain your place in the queue

Our national contact centre is open:

A $1.99 booking fee applies per transaction for all bookings made at www.intercity.co.nz and a booking fee of $3 applies to all transactions made via our contact centre.

For cancellations of bookings after hours please email info@intercity.co.nz

To avoid any inconvenience or delays to your planned travel we recommend that bookings are made for all travel. If you do not have a booking, regretfully we cannot guarantee you a seat!

Booking Agents

Bookings may be made through any InterCity Agent however a charge of not less than $3.00 per sector may apply. Please refer here to locate an InterCity® Booking Agent nearest you.

Changes and Cancellations

After you have booked your travel and you need to make a change or cancel, please contact our Contact Centre or contact your nearest booking agency. The amendment fees and cancellation charges will be fare specific, that is they will depend on the fare purchased.

Fares, Payments and Refunds

Please refer here for details of our standard and special fares, acceptable forms of payment and refund conditions.

Frequently Asked Questions

Here are some answers to your most frequently asked questions