TravelPass FAQs

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TravelPass FAQs

What's included in my pass?

Your TravelPass includes bus transport and commentary on selected services, and most TravelPass itineraries include bonus selected sightseeing day tours. All national travel passes include a one-way journey on the Interislander ferry between Wellington and Picton. Meals, accommodation and optional activities are not included in your TravelPass price.

Does my pass include accommodation?

No. TravelPass™ gives you complete freedom to choose where you want to stay. When you are ready to book your New Zealand accommodation you can get the best deals and no booking fees here: Book New Zealand accommodation.

How long is a TravelPass valid for?

All TravelPasses™ are valid for 12 months from the date of activation. Activation occurs once travel has been booked on the pass.

How do I book travel on my TravelPass?

When you purchase your pass you'll choose an access code (a word or phrase that functions a bit like a password). To book travel online, first log in with your pass number and access code. On your pass dashboard you'll see a map of your TravelPass itinerary and details of any sectors you have already booked. Use the search panel to search for and book each sector of your itinerary.

To book travel by phone, call our national contact centre toll free on 0800 33 99 66 (remember to have your pass number and access code handy when you call). Alternatively you can book your travel with hundreds of retail agents nationwide, including the i-SITE Visitor network, YHA, BASE and Nomad Hostels. See a full list of InterCity retail agents.

How do I book tours on my TravelPass?

First, log in to manage your pass. Then search for travel from the starting point of your tour, to the end point, on your preferred date. On the search results page, select the tour service.

IMPORTANT: Milford Sound cruises, entrance to Waitomo Caves and the Hobbiton Movie Set are shown as 'extras' on the bus services  for these tours. You must select and add these extras to your cart in order to book them. You can also add other extras (like meals) to your tour in the same way. At the checkout we'll book the trip on your pass and you can pay for any extras that aren't included in your pass.

Can I change my departure dates?

Yes. You can make changes to your itinerary up to 2 hours prior to departure on all bus sectors.

I'm flying into Christchurch. Can I start my itinerary there?

Yes, you can start anywhere along the route.

Can I book travel outside of my pass?

Yes! InterCity’s national network is bound to have a service that fits your travel plans. Just give us a call or book online (making sure you are logged out of your pass first). Extra travel is at an additional cost.

I'm travelling with a friend. Can we use the same pass?

No, each traveller must have their own pass. To buy two or more passes in one booking transaction, please contact us. However, if you do this you and your friend(s) must travel together on the same dates and same services. If you intend to travel on different dates or services, you must purchase the passes in separate booking transactions. If you purchase two or more passes in the same booking but later decide to travel separately, please contact us directly to split your pass. A $50 administration fee applies for splitting passes.

Can I stop anywhere along the route?

Yes. Each TravelPass is divided into sectors or 'legs' by the main stops shown on the itinerary. As you travel along a leg you can stop at any of our other stops along the route, continuing until the leg has been completed. For example, if your pass includes travel between Picton and Christchurch, you could complete this leg by booking travel from Picton to Blenheim, Blenheim to Kaikoura, and Kaikoura to Christchurch, staying as long as you like in each place. Once you get to Christchurch that leg of your pass will be completed. You can't backtrack or repeat travel within a leg.

Where can I find information on timetables and bus stops?

A complete list of timetables and InterCity bus stops throughout the country can be found here. Please note that your TravelPass is valid for travel on InterCity (IC), InterCity Link (IL) and Newmans (NM) bus services only, plus selected GreatSights New Zealand (GS) and awesomeNZ (AW) tours.

Any other questions?

Check the TravelPass terms and conditions or contact us.